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Legal notice

Countermatic SL undertakes not to use the data supplied by its customers rather than correctly handle orders requested. This information is only shared for companies that cooperate in providing the service (such as transport). Will not be disclosed or sold in any other case. Nor is done sending unwanted advertising. Just send the brochure of new customers who so request.

According to current legislation, all customers Countermatic SL have the right of access, rectification, cancellation and opposition of their data. In addition, at any time, customers can express their desire not to receive any publicity.

To exercise these rights, customers can contact us by e-mail info@countermatic.com



Countermatic SL, with registered office at Calle Monteverde nº22, 28042 Madrid (Madrid), with telephone 917 410 168 and 938 497 962, contact e-mail info@countermatic.com.


VAT number ES-B-83168005

Acceptance of the General Conditions

The general conditions that are outlined below, regulate the use of the Countermatic website.

The use of the Countermatic website attributes the status of user of the Countermatic website, and implies the full and unreserved acceptance of any type, by the user, of all the General Conditions that are published at the time of user access.

Therefore, it is recommended that the user carefully read the contents of the General Conditions each time they are ready to use the Web page.

Use of Cookie technology

Countermatic uses cookies when a user browses the Countermatic website. These cookies are only associated with an anonymous user and your computer and do not provide references that allow you to deduce the user's first and last name.

Countermatic cookies can not read data from your hard drive or read cookie files created by other service providers.

Countermatic encrypts the user identification data for greater security. Through cookies, Countermatic can recognize registered users after they have registered for the first time, without having to register each time they visit the Countermatic website.

The user has the possibility to configure his browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies on his hard drive.

To use the Countermatic Web it is not necessary for the user to allow the installation of cookies sent by Countermatic, however, this non-installation will entail the need for the user to register each time they access a service that requires prior registration.

No License

Countermatic does not grant any license or authorization of any kind on its industrial or intellectual property rights or on any other property or right related to the Countermatic Website, the Services or the Contents, except in those cases in which they are expressly contracted or determined. .

Denial and withdrawal of access to the Web and / or services

Countermatic reserves the right to deny or withdraw access to its Web page, at any time and without prior notice, to those users who fail to comply with these General Conditions or the particular ones that result from its application.

Applicable legislation

These General Conditions are governed by Spanish legislation.


In accordance with the provisions of article five of the Organic Law 15/1999, we inform you that the data collected in these forms will be part of a data file of the company Countermatic. The purpose of the information collected will be the management of your purchase orders, as well as the performance of any commercial activity by the company.

The fields of the form marked as mandatory are established to make a correct answer and follow-up of your orders, as well as to process your request as a registered client. If the registered user does not fill in all the obligatory data or fill them out inaccurately, they will not be able to use our electronic commerce platform.

The request for registration as a client and the assignment of your password or password for our client area does not imply the automatic assignment of a password, as it will always be optional by the company. The company reserves the right to cancel your password without prior notice, as well as eliminate your request and registration of our file at any time.

We remind you that the conditions of use of your password as a customer will be the following:

    The username or email address and password assigned to the registered user are personal and non-transferable.
    The user undertakes to diligently safeguard and keep the username and password secret.
    It will be the responsibility of the registered user to provide due diligence to prevent access and / or use of the services available to them by third parties who access or use the codes or identification codes in their name.
    The registered user will be solely responsible for the election, loss, theft or unauthorized use of any code or identification code and the consequences that may arise from it.
    The registered user must inform the company, as soon as possible, of the loss, theft or unauthorized use of the username and password that identify him / her. This communication will be made in writing to the address of our address or by email to our address: info@countermatic.com
    The previous communication will also be required when the user has a simple suspicion of such facts,n this case, the company will proceed to deregister the registered user, without prejudice to the latter being able to start the registration procedure again. The registered user may at any time unsubscribe immediately as a user of the client area, without this decision being retroactive, communicating it in writing to our registered office or by email to info@countermatic.com, identify yourself as a registered user with your access code. The user's registration in the client area will imply your express and unreserved acceptance of all the conditions established in the Legal Notice of the company Countermatic, SL. Access rights, rectification, cancellation and opposition to the personal data contained in our database will be exercised by notification in writing to the attention of: Countermatic, SL.C / Monteverde n 22 28042 Madrid (Madrid)


 The above registered customer expressly accepts the conditions and terms set out below:

    The interested client will request through the web form "REGISTRATION" his request for user assignment and password, the request can not be sent if the interested party does not read and accept the conditions of use of the same.
    The username will be a valid email address and the client's exclusive ownership. The e-mail address provided may be used by the company for the issuance of commercial communications, if requested expressly. If you wish to receive commercial information and subsequently unsubscribe, the company has established an easy system to request suspension until further express request on your part.
    The requests received by Countermatic, SL., (Or ​​Countermatic) will be valued and their authenticity contrasted by the personnel of our company. The accepted requests will be answered by the company by sending an email to your email address supplied together with the conditions of use, your user code and your password, together with all the contracting conditions. The company can cancel your authorization and conditions at any time, for any reason and without prior notice. Modifications to the conditions of use, access and contracting of electronic commerce will be reflected on our website, being the responsibility of the client to review and know them at all times.
    Your request received means the express acceptance of the conditions established by the company.


The purchase process using our electronic commerce will be as follows:

Customer registration

The first procedure that any non-registered user of the electronic commerce offered by Countermatic on its Web page must fulfill is to register as a customer of the same in order to make use of its commercial services.

Through the REGISTRY option, and within the YOUR ACCOUNT section, the client must complete all the obligatory information requested by Countermatic in order to be registered as a client and enjoy its commercial services.

Specifically, you must provide identification data, personal data, shipping information, payment method, as well as acceptance of the contracting and privacy conditions.

Confirmation of customer registration

Once the customer identification data has been entered and the contracting and privacy conditions have been accepted, Countermatic will proceed, after reviewing the data, to confirm the customer's registration, by sending an email to the same to the email address used. for this as identification key.

Identification of clients

Registered the client in the electronic commerce of Countermatic, to be able to make use of his services he will have to introduce his e-mail address as well as password in the option IDENTIFICATION, inside the aparatado YOUR ACCOUNT.

Showcase of products

The purchase process begins with the selection of the articles by the client, which is available to them within the framework of the main page that divides them by families (identified by a column with different rows where each includes a family that is deploys in the various products offered by Countermatic).

The product showcase presented by Countermatic, SL. in the different sections of its website, it is subject to any type of change or discontinuance of its products without prior notice, both of its characteristics and its price, its presentation on our website does not imply the availability of the product for sale in any moment. The information specified on the products presented on our website may be modified or eliminated at any time by the company, in the same way the company is not responsible for any inaccuracy, spelling error or graphic that may contain our website.

The images presented of the products do not have to coincide with the real article The company makes available to our customers our entire commercial department to perform any type of technical consultation or on the products referenced on our website, so it is not responsible of the decisions that the client or consumer may make of the brief information indicated about our products on our website.

The requests received by email are not considered a contract, until they are reviewed by the commercial department and approved by the company, according to the purchase process detailed on this website.

Purchase orders can be made in any language, however the company formalize Only in Spanish, this document is valid in case of litigation or discrepancies. Orders not yet accepted by the company can be modified at any time by the client, or by sending the modifications to our commercial department by email, by fax or by phone. As for the orders accepted by the company, a period of 48 hours is established before their delivery for the modification of the same. All the documentation generated in the process will be guarded by the company during the established legal term, and will be accessible for the consumer upon an accredited request, in writing to the registered office of the company.

Shopping cart

The customer will add the items to their shopping cart as they are selected with the icon represented by a shopping cart that is included with the description and price of the article on the page that collects all the items of the different products offered by Countermatic .

Product Order Proposals

Once the items have been selected and the purchases made, the customer must select the PASS BY BOX option in order to confirm his order. Electronic commerce has an option to modify and cancel the order proposals.

Orders can only be formalized in Spanish, however any request may be requested in another language, but the company reserves the right to translate it according to its interpretation into Spanish or reject it.

Confirmation of product order proposals

The PASS BY BOX option will allow the customer to access the order form and order confirmation where the customer has the possibility to check the details of your order, modify them if you wish, specify the observations you consider convenient, and confirm your order when it considers the data shown in the order proposal sheet correct.

The order confirmation must be made through the option CONFIRM ORDER reflected at the bottom of the page after the order details.

Once the option of CONFIRMING ORDER has been selected, the customer will be shown a notice indicating that their order has been processed successfully and that they press the CONTINUE option to continue with the purchase process.

Sending in duplicate the confirmation of the order proposal

Once the order has been confirmed, Countermatic generates two emails confirming the order placed by the customer:

    A first email will be addressed to the customer where they will be informed of the data of their order and that it is being reviewed by the commercial department of Countermatic, which, after reviewing the order, will send the customer a new order confirmation with detail of the payment term to validate the purchase.
    A second email will be directed to the commercial department of Countermatic in order to check the availability of the order, and propose modification if appropriate regarding the details of the order.
    Shipping to the client by the commercial department of new confirmation with details of the payment term to validate the sale.

Checked the data of the order by the commercial department of Countermatic and confirming the validity of the same, the customer will receive an email of the same in order to validate their purchase, inform him of the changes that may have arisen in the terms of the operation , as well as the time it takes to settle your order. This document will be considered as a contract for the purposes of the provisions of article 23, of the law 34/2002, the parties accept that the contract is concluded by the company's registered office.

If the client is satisfied, he will proceed to the payment of the order and transfer of the transfer to the company's fax. If the client had any discrepancy, he should contact the company so that the commercial department can deal with his claim.

All the documentation generated in the process will be guarded by the company during the established legal term, and it will be accessible to the consumer upon an accredited request, in writing to the company's registered office.

Check by the company of the payment of the order

After the date established by Countermatic for the liquidation of the order, Countermatic will proceed to verify that the transfer has been made.

If the payment has not occurred, it will be understood by Countermatic that the client has renounced his order.

In the normal assumption that the transfer has been processed successfully, Countermatic will initiate the procedures to send the order made by the client in the shortest time possible.


All the contents of www.countermatic.com are the intellectual property of the company, and are protected in accordance with the current national and international Intellectual Property legislation. It is absolutely forbidden to use the content of our website without the written authorization of the company. It is forbidden to establish this page as a framework of others, however, if you can establish a link to our Internet address (URL of the Web page) as long as they are not related to false, inaccurate, incorrect, that may lead to error or confusion or that are contrary to the law, morals or good customs.

marker Madrid


c/ Monteverde, 22
28042 Madrid
Phone: +34-91-7410168

marker European Sales Office

European Sales Office

Ctra. de Ribes, 4, Edif. NEC Oficina 112
08520 Les Franqueses del Vallès, Barcelona
Phone +34 938497962
Opening Hours 9-19h.

marker Lisboa


Rúa Jose Galhardo Lt19 S/Cv Loja
Quinta de Lambert 1750-131 Lisboa
Telf. 00351-214165920