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Warranty and after sales services

Warranty Procedures
All our products have a two year warranty  with the exception of batteries and connection cables which have a 6 month warranty.
All products that have been damaged or dropped accidentally are not covered by the warranty.
The customer is responsable for sending their damaged products to any one of our world wide distributors for repair and they will
cover the costs of sending the repaired product back to you. Ask for the nearest distributor in your area: sat@countermatic.com
Required Documentation:
 + Proof of Purchase (orignal invoice)
 + Serial Number
 + Comments about the malfunction
 + Contact person's name and telephone no.
Technical Support:
If you need any technical help regarding how to use or fix our products please feel free to contact us directly at: sat@countermatic.com
In case of failure of any of our devices, please contact our Technical Department and they will provide you with the nearest
distributor who can help you solve the problem. For further information please contact us at: sat@countermatic.com
If the damaged product needs to be repaired, the customer is responsable for sending it to any one of our world wide distributors for repair. All parts under warranty including spare parts and labour, will be of  free of charge.
Please remember to register your device on our website upon purchase as you will be notified of any updated software when new notes are issued by the Central Banks.
Our Business Hours are:
9:00 a.m. to 6:00 p.m. (GMT +2)
Documentation needed
Invoice No.
Company name/Contact Person
Phone number
marker Madrid


c/ Monteverde, 22
28042 Madrid
Phone: +34-91-7410168

marker European Sales Office

European Sales Office

Ctra. de Ribes, 4, Edif. NEC Oficina 112
08520 Les Franqueses del Vallès, Barcelona
Phone +34 938497962
Opening Hours 9-19h.

marker Lisboa


Rúa Jose Galhardo Lt19 S/Cv Loja
Quinta de Lambert 1750-131 Lisboa
Telf. 00351-214165920